Companies today need to deliver a superior customer experience throughout the product lifecycle to enhance customer retention and increase the lifetime value of customer relationships. We offer a flexible and scalable technical product support solution that gives the product OEMs, as well as the Internet-based service providers, the ability to maximize customer satisfaction by consistently providing responsive, timely and accurate customer service – helping them better understand their customers and enhance their future products.
We help organizations moderate and create content to facilitate media conversations with multiple stakeholders, including customers and vendors. In this interactive world, customers are driving conversations through micro-sites, social networks, live chat pages, blogs and other platforms.
Additionally, we help companies protect their online reputation, facilitate online access and build brands in multiple languages globally. Our services include content analysis, product reviews and comments, video/image tagging, data categorization, social media monitoring and analyzing social sentiments.